Return & Exchange Policy

1. Free Return and Exchange Process:

Enjoy a rapid and completely free return and exchange process in just 3 easy steps for all customers in Europe and the U.S.

• Contact customer service to submit your return/exchange request.

• Wait for confirmation within 1 to 4 business hours.

• Schedule a pick-up or print the return label to leave the package at a Fedex/TNT point.

 

2. Items Eligible for Return and Exchange:

• Items returned within 30 days of delivery in new condition are eligible for a full refund or store credit.

• Refunds will be issued to the original form of payment.

• Customer is responsible for return shipping charges, and original shipping/handling fees are non-refundable.

 

3. Clothes that Don't Fit:

• If clothes don't fit, contact us within 14 days of receiving the order for a free remake in a different size, as long as they're unworn.

• Remakes are subject to material availability. If a remake is not possible, we will notify you.

 

4. Faulty Items:

• Clothes are considered faulty if received damaged or if a manufacturing fault occurs within 30 days of purchase.

• We are happy to repair or replace faulty items, but replacements must be the same as the original design.

 

5. Money-Back Policy (Refund):

Full refunds are only issued for faulty products. Customers can choose a replacement/repair or a full refund. Contact support or fill in the return form on the webshop.

6. Guarantee Policy:

Each product has a 30-day guarantee. If a defect occurs within this period, customers can request a repair/replacement or refund, excluding damage from extreme conditions, skin discoloration, or purposeful damage.